Phallix Glass FAQ's

If you have a question that is not listed here, please feel free to EMAIL US and one of our customer service people will reply as soon as possible.

Return Policy

All sales are final! Items may be exchanged for the same item if "Flawed" upon shipment. contact us within 48 hours of reciept of the item to let us know that you would like to exchange your item. You must include a copy of your original sales invoice and all the items included in the shipment.

*YOU CANNOT return an item if it has been used sexually or damaged due to "human error".

Discrete Shipping and What will appear on your Credit Card bill:

All items shipped will be in a plain brown packaging shipped from PHX INC. Also Your credit card will be charged by PHX INC.

Can I get prices or order products directly from you?

We now offer online sales directly from our website. If you would rather price a specific item and order it direct without using the website, please CONTACT US with the number of the item or items that you wish to purchase and we can help you with ordering information. We assure shopping online with is 110% secure and we will alway keep all of your information private.

What is Lattachino?

Lattachino is literally a braid made with individual borosilicate rods of color. It is a centuries old Italian technique that Phallix currently uses in a variety of our products such as the FP10 or the DC52

What is Dichroic?

Dichroic is a high refraction material developed by defense contactors in cooperation with NASA. It was initially conceived for the space industry as a protective coating for everything from helmets to windshields of various spacecraft. Some years back, Phallix discovered, despite it’s being expensive and very difficult to work with, that dichroic had a world of potential in the area of aesthetic applications. Items such as the FP18ST and the DC59 feature Dichroic materials

What is Pyrex and what kind do you use?

Pyrex is a brand of borosilicate glass. Phallix uses a brand of medical grade borosilicate in its products that is the purest available. Borosilicate glass is considerably more durable than regular “soft” glass. When annealed properly ( a process of actually cooking the glass), the molecules are aligned and the end product is strengthened considerably.

Are your glass toys safe to use?

Glass toys made of borosilicate are completely safe. While there is no such thing as unbreakable glass, there is absolutely no danger in a soft tissue context. A properly annealed inch thick piece of borosilicate will withstand up to 3,000 lbs of pressure and extreme heat and cold.

Why should I purchase a Phallix glass sex toy?

All Phallix products are individually hand crafted functional pieces of erotic art. There are various advantages to glass, chief among them are its ability to be sterilized due to its non-porous nature. It also conducts and maintains temperature very well.

What Companies use and endorse your products?

Phallix has been proud of it’s association with various elite companies including being the official sex toy for Playboy TV and exclusive manufacturer and distributor of custom toys for Vivid Video.Other companies include: Ninn Worx

What programs have featured Phallix Glass?

Phallix products have been in countless adult films and are regularly featured on Playboy’s “Sexcetera” and Night Calls”.

I've just bought a new Phallix and noticed some small marks on the shaft, is this a flaw or damaged in any way?

The small surface marks or lines that you are describing happen occasionally and are the result of handling by our staff in the production and packaging of our products. From time to time while being handled or stored in our product bins they may rub or contact another piece and this contact may leave marks on the surface of the glass. While we do our best to minimize such contact it is unavoidable and these small surface lines are considered within the bounds of our quality control guidelines. They are not flaws or dangerous in any way and do not compromise the structural integrity of the product, posing no potential for harm. All of our glass is Polariscope tested and properly screened for flaws or any potential problems both in it's raw and finished forms to ensure that the Phallix that you receive is totally safe for a lifetime of enjoyment.

I've noticed some air bubbles in the glass, is this a potential problem?

No, small air bubbles will inevitably happen as the artist works the different colored glass into or onto other piece of glass. Air will occasionally get trapped within the glass and poses no potential problems.



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